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Reservation Policy

Last Updated 2019

Scope of Services Provided by Blu Zen

Blu Zen Resort is operated and managed by Reef Realty Management (Caye Caulker) Limited. Reef Realty Management (Caye Caulker) Limited is a local Belize company registered since 2017. Through this Site, Reef Realty Management (Caye Caulker) Limited provides an online platform through which temporary accommodations offered within the development are advertised for reservation, and through which users to the Site (“Users” or “You”) can make such reservations. By making a reservation through the Site, the User enters into a direct (legally binding) contractual relationship with Reef Realty Management (Caye Caulker) Limited.

Rate/Reservation Validity

Our rates are in US Dollars. There is an additional 9% hotel tax. Many resorts in Belize charge a 10% service charge; we do not.  Hospitality is included with us and gratuities are discretionary.

Rates are based on availability and are subject to change. 2 Bedroom residence and Penthouses sleep 2 to 4 guests. The 3 bedroom Beach House sleeps 3 to 6 guests. 1 Bedroom beach suites sleep 1 to 2 guests, with shared kitchen, and can be combined with Beach Villa(s) into the whole Beach House to sleep 7 to 10 guests.

A copy of any reservation confirmation will be provided to you. Reef Realty Management (Caye Caulker) Limited also retains official records of reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.

Early Departure

Some Properties have an early departure fee. Some rates may also require a minimum stay. You may change your departure date without a fee only if your rate plan and the applicable cancellation/revisions policy permit. Please contact your nearest Reef Realty Management (Caye Caulker) Limited Reservations Office if you have any questions.

Exchange Rate

Rates quoted and confirmed in non-local currencies will be converted to local currency by the Reef Realty Management (Caye Caulker) Limited Reservations Office at your time of payment. Credit card charges may be subject to additional currency conversions and fees by banks or credit card companies at the time of processing of monthly statements, which are not within Reef Realty Management (Caye Caulker) Limited’s control and may impact the amount charged to your credit card. Please contact your nearest Reef Realty Management (Caye Caulker) Limited Reservations Office if you have any questions.

Group Reservations

Please contact your local Reef Realty Management (Caye Caulker) Limited Reservations Office for assistance via email at info@reefrealtybelize.com or by telephone at +501-615-8251.

Prepaid Reservations

To confirm a reservation, a deposit of one night or 50% + 9% hotel tax per unit is required at time of booking. The balance is due 30 days prior to arrival.  For arrivals within 30 days we require payment in full to confirm a reservation.  We accept Visa, MasterCard, Discover and American Express.

Once you make a reservation, your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Property check-out time on the day noted for arrival on the reservation. Reef Realty Management (Caye Caulker) Limited may authorize the room rate for the first night, including taxes on the credit card to determine the validity of the credit card. Rooms booked with an invalid credit card are subject to immediate cancellation.

Special Requests

Although some Properties will confirm specific room types or bed types at the time you make your reservation, normally requests for specific features like bedding type are simply that. While we strive to honor your request, we cannot guarantee that your request will be honored.

Pets

If you plan to travel with your pet, we recommend that you confirm directly with your nearest Reef Realty Management (Caye Caulker) Limited Reservations Office that the Property does, indeed, accept pets and to review a damage/cleaning deposit required at the time of check-in which may be non-refundable.

Cancellation Information

Full refund less 5% cancellation fee if cancelled more than 30 days prior to arrival.  No refund if cancelled within 30 days of arrival.  No refunds for no-shows or unused portions of accommodations.  No refunds due to medical emergencies, airline delays, strikes or weather delays or cancellation including hurricanes.  Travel insurance is highly recommended.

To cancel or modify a reservation made online, please visit https://bluzenbelize.com/. Reservations made through a Reef Realty Management (Caye Caulker) Limited Reservations Office must be cancelled through the respective agent, as the agency controls the record. For assistance with all other reservations, please contact Reef Realty Management (Caye Caulker) Limited via email at info@bluzenbelize.com or by telephone at +501-615-4606. Otherwise, please contact your nearest Reef Realty Management (Caye Caulker) Limited Reservations Office. For all cancellations made through Reef Realty Management (Caye Caulker) Limited, a cancellation number will be provided to you.

Force Majeure

Reef Realty Management (Caye Caulker) Limited will not be held liable for any change or cancellation of any reservation that is caused, in whole or in part, by events of force majeure as defined by the competent Courts.